Middleware and Custom Alerting Solutions

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Mobile Workflow Solutions

Ascom Unite Middleware Leverages Your Existing Systems by Extending Information to Mobile Staff

An end-to-end approach to clinical integration differentiates a Torrence/Ascom solution from other providers by ensuring highly effective interoperability between multiple components. Ascom Unite provides flexibility, reliable performance, and seamless interoperability.

Increased Collaboration

Increased access to patient information and care teams
Caregivers, more than ever, need to be highly mobile to deliver the best possible patient care. But being mobile creates special challenges as caregivers may not have ready access to information and team members. Ascom Unite enables increased collaboration through mobile voice, secure messaging, and access to mission-critical information.

Mobile Communication

Keep patient & care teams better connected
By extending patient event notifications to mobile devices and supporting call-back to patient rooms, staff can react more quickly to events that require immediate attention. Your care teams and patients stay better connected, enabling a more consistent care environment.

Unite Connect for Clinical Systems

Advanced alert management helps deliver consistent and dependable patient care
Unite Connect for Clinical Systems integrates with leading patient monitors, infusion pumps, and other medical devices to enable customized filtering and delivery of alert message notifications to mobile caregivers. These alert notification messages are intended as a secondary notification system to inform caregivers of patient events captured by these monitoring systems. Hospital workflows must be optimized to help ensure the best possible patient outcome, but medical device alarms can be overwhelming, resulting in alarm fatigue for caregivers. Enabling advanced messaging and customized alert filtering of medical device events helps caregivers optimize the delivery of care.

Expanding Access to EHR Information
Caregivers may sometimes feel disconnected from important patient health information simply because the EHR system may not be easily accessible at the point of need.  Unite Connect for EHR bridges this gap by linking patient information with applications like staff assignment and patient alert message notifications.

Increased access to patient data can be achieved by extending the reach of this information to mobile caregivers. Connect for EHR enables workflow enhancements by providing expanded access to patient health information to assist clinical decision-making. Caregivers and support staff can also receive message notifications on their mobile device for events like patient admissions, discharges, or transfers.

By enhancing your staff’s mobility and allowing them to multitask more effectively, wireless phone integration also helps support the evidence-based practice of Routine Rounding. Since caregivers can talk with their patients while they’re on the go, there are fewer interruptions to the rounding process.

When patient calls are first routed to their caregiver’s wireless device, the console at the nurse station rings less frequently. Studies show improved HCAHPS noise scores (and reimbursements) on units using cordless phones tied to nurse call.


Torrence can integrate clinical alerting with virtually any system in the hospital, including but not limited to:

  • Patient monitoring
  • Bed management
  • Infusion pumps
  • Ventilators
  • Wearable medical devices
  • Real-time location systems
  • Critical test results
  • Operator consoles
  • Community emergency management systems
  • Fire alarms
  • HVAC & building automation
  • Security and Access Control

Clinical alerting that is integrated with all systems that contain valuable information creates an enterprise-wide approach to the management, prioritization, and response to key events. Ultimately, being able to reach mobile team members within seconds of a critical alert improves patient outcomes, overall staff productivity, workflows, and the comfort and safety of everyone in your facility.

Ready to take your communication system to the next level?

Torrence Sound

Please submit your audio, video, security, and/or communication requirements and one of our specialists will contact you.

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