Advanced Communication Solutions for Mercy Willard Hospital

Summary: Mercy Willard Hospital in Ohio, committed to enhancing patient care, initiated a groundbreaking project in July 2010 for a new $40.5 million facility. This state-of-the-art, 101,000 square foot hospital, equipped with 25 beds, was built on a 44-acre site at 1100 Neal Zick Rd., Willard, Ohio. Improvements included private rooms and advanced nurse-patient communication systems. Torrence Sound, with over 40 years of partnership with Mercy Health Partners, was chosen to install the Rauland Responder 5 nurse call system. This advanced system featured VoIP, touch screen stations, customizable nurse call buttons, and integration with wireless phones, enhancing response times, productivity, and patient satisfaction. These upgrades were critical in reinforcing Mercy Willard’s commitment to providing exceptional healthcare services.

Industry: Healthcare
Category: Communication System Installation
Processes: Communication Integration, System Customization, Sanitization Compatibility, Emergency Communication

Mercy Willard Hospital needed to enhance patient experience and care delivery in their new facility. The challenge was to install a modern nurse call and communication system that could meet the demands of a busy hospital environment while improving patient satisfaction and staff efficiency.

Torrence Sound was selected for their longstanding relationship with Mercy Health Partners and their proven track record in delivering high-quality communication systems in hospitals across Northern Ohio.

Torrence Sound installed the Rauland Responder 5 nurse call system, featuring state-of-the-art technologies such as VoIP, full duplex communication, touch screen staff terminals, and fully customizable nurse call buttons. The system was integrated with wireless phones, allowing clinical staff to respond quickly to patient needs from anywhere in the facility.

The installation of the Rauland Responder 5 system significantly decreased response times to patient needs, increased staff productivity, and enhanced patient satisfaction through immediate communication and efficient workflow management.

The new communication system profoundly impacted Mercy Willard Hospital by improving the quality of patient care, enhancing staff response capabilities, and facilitating better communication in emergency situations. The hospital’s commitment to providing excellent health care services was further strengthened by these advancements.