Optimizing Patient Care and Staff Safety: Torrence Sound’s Nurse Call System Implementation at Bon Secours Mercy Health System
Summary: Bon Secours Mercy Health System, a premier Catholic health system in the U.S., operates several facilities in Northwest Ohio, including Mercy Health: St. Vincent Medical Center, St. Charles Hospital, St. Anne, Perrysburg Hospital, Defiance Hospital, Tiffin, Willard Hospital, and St. Rita’s. They selected Torrence Sound as their Nurse Call provider for these locations. Torrence Sound designed and installed the Rauland Responder 5 system with Staff Terminal workflow devices, enhancing communication between staff and patients. The system features audio pull cord stations near patient toilets for direct communication and a button for less urgent needs. A centralized Code Blue system and Real-Time Location with a Duress button were also implemented, ensuring rapid response in emergencies and added security for staff.
Industry: Healthcare
Category: Nurse Call System Installation
Processes: Custom System Design, Integrated Communication Features, Emergency Response Optimization, Real-Time Location Tracking
Bon Secours Mercy Health System faced the challenge of enhancing communication and safety in multiple facilities across Northwest Ohio. They required an advanced nurse call system that could streamline communication between staff and patients, provide rapid assistance in emergencies, and ensure the security and safety of healthcare staff.
Bon Secours Mercy Health System chose Torrence Sound for their expertise in designing and implementing comprehensive nurse call systems in healthcare settings. Torrence’s reputation for integrating advanced technology with user-friendly interfaces made them an ideal partner for this extensive project.
Torrence Sound installed the Rauland Responder 5 nurse call system, equipped with Staff Terminal workflow devices, across multiple Bon Secours Mercy Health System facilities. This system included audio pull cord stations in patient restrooms for immediate communication with staff. Additionally, the system featured a less critical needs button for patient convenience. Centralized Code Blue and Real-Time Location systems with a Duress button were implemented to rapidly direct assistance during emergencies and ensure staff safety in volatile situations.
The installation of the Rauland Responder 5 system significantly improved communication efficiency between staff and patients, reduced response times in emergencies, and enhanced staff safety with the Duress button feature. The centralized Code Blue system ensured that medical assistance was directed accurately and swiftly, saving critical minutes in life-threatening situations.
The advanced nurse call system has transformed the patient care experience and staff safety protocols at Bon Secours Mercy Health System facilities. The enhanced communication capabilities and emergency response systems have led to improved patient satisfaction and a safer working environment for healthcare professionals, aligning with the health system’s commitment to delivering excellent care and ensuring staff well-being.