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Torrence Technology Service Technicians and Technical Support

Torrence Sound has been providing the highest quality technology service, maintenance and technical support for our customers in Ohio, Michigan and Indiana since 1928. Our service technicians are fully licensed, certified and trained by the manufacturers of the components we use in our system designs. Torrence service technicians are available to resolve system problems 24 hours a day, 7 days a week, 365 days a year. Dedicated to providing service, our technicians are never subcontracted. We employ a department of full time service technicians that are dispatched every day from our office in Perrysburg, OH.
Torrence invests in the most advanced industry tools for diagnostics and troubleshooting as well as an expansive inventory of system parts and loaner equipment to keep our customer’s systems running and minimize the impact that system problems will have on their business and productivity. For the best technical support available, call Torrence today! Our professional sound, video, and security service technicians are ready to serve you.

Technology services we provide:

• Technology service technicians and technical support available 24/7/365
• On site repair and maintenance by professional service technicians
• Fire Alarm system inspections and maintenance by professional service technicians
• UL Listed alarm monitoring service
• Circuit level repair performed at our shop in Perrysburg by professional service technicians
• Rental, loaner and demonstration systems available
• System optimization

Technology Service On-Site in Your Facility

Torrence technology service technicians are ready to be on-site at your facility fully equipped with specialized tools, test equipment, loaner components and whatever is required for us to get your sound or electrical system up and running as quickly as possible. Our experienced service professionals are bonded and insured and Torrence is an Ohio state certified contractor with participation in safety and drug free workplace programs.

Technology Service – Component Level System Repair

Contrary to the recent trends in the technology service industry in Europe and the US, we at Torrence retain the tools, skills, and ambition to repair and refurbish equipment at the circuit board level rather than disposing and replacing it. At Torrence, we can repair electronic components like intercoms, computer, test equipment, amplifiers, mixing consoles, cameras, projectors, and theatrical lighting controllers – just to name a few. To do this, our talented and uniquely skilled technology service technicians maintain an inventory of thousands of parts as well as schematics for individual system components dating back to before transistor technology. Call Torrence today and ask us about repairing or refurbishing your valued electronic component such as vintage amplifiers, large format mixing consoles, control systems or test equipment. Our service technicians are qualified to help restore any of your electronic components.

Technology Service – Tuning and Optimizing Sound Systems

Whether your sound system has been in service for years or it was newly installed last month, the experienced professionals at Torrence Sound can evaluate, tune, and optimize your auditorium sound system.
Investing in quality professional audio components is a significant expense for most facilities and while this investment is essential for building a good performing audio system, it is by no means a guarantee of the end result. Design, installation, and finalization of a performance sound system is a highly specialized discipline that the professionals at Torrence have perfected into a process to produce an optimal outcome in virtually all professional audio applications. Below we discuss some of the specialized tasks that are performed by our service and engineering technicians to optimize performance sound systems.

Loudspeaker alignment is one commonly overlooked and misunderstood aspect of audio system design and setup. The design of professional loudspeaker systems for churches, theaters, and auditoriums commonly involves using multiple loudspeaker boxes that are engineered with standard directivity or dispersion. When used as the only sound source in a space, these mass produced loudspeakers systems all operate very predictably as their specifications indicate. However, when these systems are put in close proximity to one another, they will no longer simply perform according to the specifications of a single loudspeaker.
The discrepancy between the operation of individual and multiple loudspeakers operating in close proximity to one another is due to interference of sound waves from the multiple sound sources. This results in loudspeakers that look like they would be projecting sound into the audience listening area at some frequencies are actually putting more sound on the stage making it difficult to get gain before feedback. If a sound system designer understands how interference is produced by multiple loudspeakers, the result can be predicted, measured and used resourcefully to locate sound where it is needed and move it away from where it is not. Through careful evaluation, testing and resourceful use of combined system directivity, the sound system experts at Torrence Sound can optimize your system. Call the Torrence Service Department today.